Position Overview:
We are seeking a dynamic and experienced Head of Sales (Service) to lead the sales operations of an international company in Taiwan. This role is crucial for enhancing customer satisfaction and driving operational efficiency within the marine and shipping sector. The ideal candidate will possess strong leadership skills, a solid background in sales, and a deep understanding of the marine industry.
Key Responsibilities:
Leadership & Team Management:
- Lead and mentor the after sales and service team, fostering a culture of excellence and continuous improvement.
- Establish goals and create training programs to boost team skills and performance.
Customer Service Excellence:
- Ensure high levels of customer satisfaction by addressing client needs and resolving issues promptly.
- Build and maintain strong relationships with key customers to drive loyalty and repeat business.
Strategic Planning:
- Develop and execute strategic plans to enhance after sales services and support business growth.
- Actively seek out new opportunities while staying informed about market trends.
Operations, Profit and Budget:
- Optimize sales work flows to boost efficiency and minimize costs.
- Manage the budgeting and financial performance of the sales department to ensure profitability and effective cost control.
- Analyze financial reports to inform decision-making and strategic planning.
Qualifications:
- Education: Bachelor's degree in Business Administration, Marine Engineering, or a related field.
- Experience:
- Minimum of 5 years of experience in after sales, sales, or customer service roles, preferably within the marine sector.
- Proven track record of leadership and team management.
- Skills:
- Strong customer service orientation with excellent communication skills in both English and Chinese.
- Proficient in strategic planning, financial management, and operational efficiency.
- Familiarity with technology integration in after sales processes.
