Data Center Facilities Manager Responsibilities:
Operations Management
- Oversee daily operations of the data center, ensuring optimal performance of power, cooling, and ventilation systems.
- Manage the operations team and establish policies and processes.
- Oversee design and solutions for data center expansion and new projects.
- Supervise new installations, replacement works, repair works, commissioning, and decommissioning of equipment.
- Coordinate with IT and network teams to maintain data center infrastructure, including servers, storage, network components, and cross-connects.
- Develop, implement, and enhance SOPs, MOPs, and EOPs for data center operations.
- Ensure compliance with local regulations and health and safety requirements.
- Promote top engineering practices, ongoing improvements, and value engineering.
- Create and present engineering reports, ensuring compliance with contracted deliverables, including SLAs and KPIs.
- Enhance operational processes, procedures, methods, and tools related to safety, security, incident management, and recovery.
- Supervise incident and emergency responses, review incident reports, manage change events, and oversee post-mortem analyses.
- Support physical security measures to protect people, assets, and customer data.
- Guide the operations team in managing escalations and resolving issues during emergencies.
- Conduct emergency drills as scheduled.
- Plan and implement HT/LT power shutdowns for servicing in compliance with local codes.
- Provide 24/7 support for data center facility faults and incidents, including on-call assistance.
Statutory Compliance
- Lead surveillance and re-certification audits for ISO Standards, Greenmark Certification, and other relevant authorities.
- Conduct tabletop and physical exercises required by authorities, including ISO and local standards.
People Management
- Lead and manage a team of data center staff, including technicians and support personnel.
- Ensure staff productivity and professional growth through training, technical advice, and support.
- Oversee recruitment and training of new employees, developing a high-performing operations and technical team.
- Address performance issues and ensure staff follow health and safety regulations.
- Develop solutions for employee conflicts.
Capacity Planning
- Plan and manage capacity to meet current and future business needs.
- Implement strategies to optimize resource allocation and space utilization.
Risk Management
- Develop and implement risk management strategies, including disaster recovery and business continuity plans.
- Ensure compliance with security policies, industry standards, and regulatory requirements.
- Manage physical security measures to protect infrastructure from unauthorized access and threats.
Monitoring and Reporting
- Monitor key performance indicators and produce reports on data center performance, uptime, and security metrics.
- Conduct regular audits and assessments to identify potential improvements.
- Manage tenancy matters, including overseeing addition and alteration works.
- Generate regular reports for shareholders and review incident reports.
- Oversee the installation and monitoring of cross-connect services.
Improvement and Optimization
- Identify opportunities for process improvements and implement changes to enhance efficiency.
- Stay updated with the latest technological trends and advancements relevant to data center operations.
Vendor and Contract Management
- Manage relationships with vendors and service providers, ensuring SLAs are met and value is maximized.
- Oversee procurement and installation of hardware and software solutions.
- Engage in tender processes for potential customers, maintenance contracts, and projects.
- Manage the performance of key vendors and service providers to align with shareholders' goals.
- Propose solutions and proposals for cross-connect services.
Budget Management
- Develop the annual budgeting report for OPEX and CAPEX, and manage the data center budget.
- Control costs and optimize expenditures, justifying spending and investment in new technology to support business growth and efficiency.
Qualifications:
- Bachelor's degree in Facilities Management, Electrical/Mechanical Engineering, or a related field.
- Minimum of 3+ years of proven experience in data center management or facility operations roles.
- Strong knowledge of data center operations, infrastructure, and best practices.
- Excellent leadership, organizational, and problem-solving skills.
- Familiarity with data center infrastructure management (DCIM) tools.
- Strong analytical skills and attention to detail.
If you are interested in this opportunity, please submit an application along with an updated CV detailing your relevant experience to this job ad or directly
Only shortlisted applicants will be contacted.
